Your Data and Devices are safe with Quick Heal

 

Today morning around 8:17 am, we became aware of a false positive detection on excel files and the same getting quarantined on some customer devices.

We sincerely regret the inconvenience caused. We immediately took necessary actions investigating the matter, thereby initiating a root cause analysis, and are working with the impacted customers.

We would like to share that this issue was promptly resolved by 2:26 pm. The update package with the fix is available and will be applied at the time of auto update or can be manually initiated.

Based on the status of our investigation, we would like to assure all our retail, enterprise, and government customers that their data safety is our utmost priority. Our cybersecurity solutions with comprehensive protection and sophisticated controls are fully capable to neutralize any such threat.

If you have been impacted, please note that your data is safe, follow the steps below to restore your files.

Step 1: Apply the latest update package

Step 2: Open Quick Heal’s application and go to Settings > View Quarantine Files> Select files quarantined on 19th November with .xls and .xlsx extension only > Click Restore button

Click on “Yes” to restore files to original location

If you still face any issues, please write to us at [email protected]

P.S. Do not restore files with any other extensions.

In case you have not been impacted, you don’t need to do anything and have no reason to worry.