Building Customer Trust through Transparent Safety and Security Practices
Last year, the Securities and Exchange Commission adopted rules on cybersecurity risk management that focused on transparency. Much of the adopted rules were focused on investors, but the rules also underscored the importance of the impact to customers when cybersecurity incidents occur. The data security landscape has recently shifted to prioritize the user or the customer, and that was just one of the steps in furthering the approach. In many commercial relationships, customers have endured a fractious relationship with organizations, especially the so-called big tech firms, concerning data…
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